Frequently Asked Questions
Our VIP service includes a personalized name-sign greeting at the terminal, an exclusive luxury vehicle allocated just for you, professional chauffeur service, complimentary in-vehicle refreshments, high-speed Wi-Fi, and 24/7 live flight tracking to ensure perfectly timed pickups.
Our entire fleet consists of late-model luxury vans and premium sedans. They undergo regular sanitization, strict hygiene checks, and periodic maintenance. For your absolute comfort, they feature first-class leather seating, multi-zone climate control, and extensive luggage space.
Yes, passenger safety is our utmost priority. Upon your request, we provide certified infant car seats and child boosters completely free of charge. Simply specify the age and weight details of your children during the booking process.
There is no need to make any manual changes. Our operations team monitors your flight status in real time using your flight code. No matter how long your flight is delayed, your private chauffeur will be waiting at the terminal exit precisely when you land.
Yes, we safely carry your companion animals too. As long as your pet is secured within a proper travel crate, you can enjoy our transfer service with them at no extra charge. We kindly ask you to inform us during booking for ideal space allocation.
Your chauffeur will welcome you at the arrivals terminal exit gate holding a professional greeting board displaying your name or company logo. Additionally, your driver's contact info will be sent to you via SMS or WhatsApp right before your landing.
Yes, all our chauffeurs are highly experienced professionals trained extensively in advanced defensive driving, safe navigation, city geography, and elite corporate VIP protocols. Our multilingual team fully adheres to strict privacy and confidentiality standards.
Yes, our private vehicle hourly allocation services are highly esnek. If you want to add an extra stop during a city tour, change the route, or extend your waiting duration, you can seamlessly coordinate with your driver or our 24/7 active dispatch support team.
We provide comprehensive corporate solutions, including daily chauffeured car allocations, luxury fleet management for congresses or events, and customized long-term VIP agreements tailored precisely to your company's operational requirements.
You can securely complete payments via online credit card links, bank wire transfers, or directly to our chauffeur via cash or card terminal inside the vehicle. Cancellations made up to 24 hours prior to the transfer time receive a 100% full refund without any deductions.
